Welcome to Lucky One Studios! Please review the policies below to ensure a smooth experience for your professional videography and photography sessions.

Bookings and Payments

At the time of booking, a 50% non-refundable deposit is required to secure your appointment date and time. Your session deposit can be made in the form of Cash, Cash App, Zelle, or Apple Pay. Appointments made without deposit may not be honored and are subject to cancellation. Payment of the deposit is required at the time of booking and has a 24-hour grace period. Deposits that are not paid within 24 hours of setting an appointment may not be honored and subjects the appointment to cancellation. Payment of the deposit acts as an agreement to all of the Lucky One Studios policies. Collaborations/Creative Endeavors booked with no monetary gain give Lucky One Studios ALL rights to photos taken and can be used however/whenever he see’s fit.

Image Files

Final edits will be returned to clients within 10-14 business days (up to 2.5 weeks) from the day you make your selections. Please note that this timeframe includes Monday through Friday only; holidays and weekends are not considered business days. Image proofs are low-resolution images used to allow clients to choose which images they would like edited. These images are watermarked to prevent unauthorized posting. Clients who wish to purchase high-resolution unedited images (unwatermarked) from their shoot can do so for $150. These images will be delivered in the highest quality JPEG format.

Images will receive either standard retouching or premium retouching:

 - Standard retouching includes eye and teeth whitening, correcting noticeable flyaway, and ensuring all blemishes and skin are smooth.

 - Premium retouching includes everything in standard retouching, plus detailed hair editing and body modification to a certain extent.

All final edits will reflect Lucky One Studio's signature editing style. The final edited images cannot be further edited by the client. If there is something you would like changed, please let Lucky One Studio's know and we will try to accommodate. Failure to adhere to this will result in a ban from booking future photoshoots with Lucky One Studio's.

Photoshoot Etiquette

Both clients and Lucky One Studio's are expected to arrive at the photoshoot on time. If Lucky One Studio's is late for your shoot, we will communicate this ahead of time and still allow you the full amount of time that you have booked. A $20 fee will be added to all sessions where the client is 15 minutes late. If the client is late and wants additional time, there is a $50 fee for each 30-minute over the original end time. This will only be allowed if Lucky One Studio's does not have another photoshoot scheduled after yours.

After 20 minutes of tardiness, the photography session will be canceled, and the deposit will not be refunded. To reschedule or book a new shoot, a new deposit will need to be paid. All guests and models should come with a professional mindset to create the best images possible and avoid wasting any time. Any rude or disrespectful clients or guests will be asked to leave.

Cancellations

If you are unable to attend your photo session, all deposits will serve as a cancellation fee. However, the fee can be credited towards a future session (up to 4 months) if the client reschedules by email 72 hours prior to the session date and re-books at an agreeable date and time. If a time and date cannot be agreed upon, the deposit will remain as the cancellation fee for the shoot. All clients are granted one opportunity to reschedule up to 7 days before their shoot date without penalty. Any non-weather-related rescheduling after this one-time allowance will incur a $40 fee.

Weather-related rescheduling is permitted if there is rain in the forecast or if the temperature is below 60 degrees or unbearably hot.

In the unlikely event of severe medical, natural, or other emergencies, it may be necessary to retain an alternative photographer. Lucky One Studio will make every effort to secure a replacement photographer who can provide a similar package at the same or similar pricing. If a suitable replacement is not found, responsibility and liability are limited to the return of all payments received for the shoot package.

Lucky One Studio takes the utmost care with respect to the exposure, transportation, and processing of photographs, using professional-grade equipment and backup equipment. However, in the unlikely event that the client's photographs are lost, stolen, or destroyed for reasons within or beyond Lucky One Studio control, liability is limited to the return of all payments received for the event package. The limit of liability shall not exceed the contract price stated herein. The limit of liability for partial loss of originals shall be a prorated amount based on the percentage of total number of originals lost.